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How do I find the transaction’s merchant reference number?

Posted by Kirsten1 Kirsten1
Message 1 of 2 39 Views

Hi,

 

I am currently dealing with spotify and an amount has come out of my bank account that is not linked to my spotify accounts. In order to retrieve the money and find out where the transaction is from spotify said I need to send them the transaction’s merchant reference number. They said you can find this on your bank/credit card statement. It has 10 digits and starts with "P0".  I have looked an the app and the online banking and I cant see where to find this number. Could someone please direct me as to where this is. Thanks

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Re: How do I find the transaction’s merchant reference number?

Posted by MegB MegB
Message 2 of 2 13 Views

Hey @Kirsten1 if the transaction is a legitimate Spotify transaction, the narration (once it's dropped out of Authorisation Only) will be formatted as:

SPOTIFY P0XXXXXXXX SYDNEY AUS

 

The characters between SPOTIFY and SYDNEY will be what you need to provide them. I hope this helps Smiley Happy

 

 

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