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How can you close all of the branches but not move all services online?

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Posted by areid areid
Message 1 of 2 769 Views

I have tried to do 2 things in the last few days which require a branch visit.

 

  • The first is to add my spouse's name to my account. This requires a branch visit
  • The second is to have a bank cheque issued (far exceeds daily online transfer limits).

 

I have discovered there is a single remaining branch in Brisbane. It is in the CBD, making it inconvenient and expensive to visit. And I am guessing there will be quite a wait given they are servicing an entire city of people.

 

How can Bankwest close branches while maintaining some services which require in-person service? It is incredibly poor customer service. You are effectively stranding people without adequate options.

 

I much prefer online banking as quick and efficient. But, given some aspects still require branch visits, and despite being with BW for quite a few years, and being otherwise satisfied, this honestly leaves me with no choice but to change banks.

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Re: How can you close all of the branches but not move all services online?

Posted by mayhewga mayhewga
Message 2 of 2 640 Views

Indeed, I have to second your post as I too had to travel into Brisbane to draw bank cheque. 

Making Bankwest almost online but with some exceptions, is a bit like a government deciding to change all vehicles over to left hand drive, with the exception of trucks.

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