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How can I cancel a weekly payment?

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Posted by Ahmn Ahmn
Message 1 of 2 2,240 Views

In Online banking for business banking I tried to cancel a weekly payment and in help guidlines says that I can do it by schedule payment in paymant & transfer option but the problem is there is no such a option in "Payment & transfer"!

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Re: How can I cancel a weekly payment?

Posted by DanaeC DanaeC
Message 2 of 2 2,220 Views

Hi @Ahmn, thanks for your enquiry. If you are unable to view a specific scheduled payment, it could have already expired, or, it may have been set up as a Periodical Payment directly with the bank. With Online Business Banking, only a Master User or a user with "modify-access" will be able to modify/remove scheduled payments, which could also be why you may not be able to do this. For security reasons via the Forum I won't be able to view your details to see what is happening, however our Business Support Team can take a look for you. They are available by calling 137 000 between 6am – 6pm AWST Monday – Friday, or 6am – 2pm AWST on Saturdays. Thank you

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