Bankwest Forum

Ask a new question
Reply
New Member
SOLVED
Accepted Solution

Help resetting secret questions

[ Edited ]
Posted by Luket900 Luket900
Message 1 of 4 1,622 Views

Got a new phone tried sign in to my bank account can’t remember my secret question answers 

Moderator
SOLUTION

Help resetting secret questions

[ Edited ]
Posted by DanaeC DanaeC
Message 2 of 4 1,619 Views

Hi @Luket900, sorry to hear this.

To reset your secret questions we'd first need to verbally identify you, so we'd ask that you please give us a call on 13 17 19, or +61 8 9486 4130* from overseas. For your convenience, our Contact Centre is now available to help 24/7.

 

*This is a reverse charges number. To use this number from outside Australia please contact the international operator in the country you are in and request to be put through to +61 8 9486 4130. Please note: we have no control over any charges applied by the local or international telephone company for contacting the operator.

Was this helpful? Then give it 'Kudos'!

If your question was answered, select 'Accept as Solution' to make it easier for others to find.

Reply
0 Kudos
New Member

Re: Help resetting secret questions

Posted by Zeinab1985 Zeinab1985
Message 3 of 4 1,262 Views

I cant remember the answer of my secret question?

Moderator

Re: Help resetting secret questions

Posted by DanaeC DanaeC
Message 4 of 4 1,259 Views

You'll certainly be able to reset these as above @Zeinab1985.
 

We'd need to identify you verbally, so we'd ask you to call our Contact Centre on 13 17 19 within Australia, or +61 8 9486 4130* from a landline overseas. For your convenience, the team are now available 24/7 to assist.

 

*This is a reverse charges number. To use this number from outside Australia please contact the international operator in the country you are in and request to be put through to +61 8 9486 4130. Please note: we have no control over any charges applied by the local or international telephone company for contacting the operator.

Was this helpful? Then give it 'Kudos'!

If your question was answered, select 'Accept as Solution' to make it easier for others to find.

Reply
0 Kudos
Ask a new question
Top kudoed contributors

Bankwest SWIFT code: BKWAAU6P
© 2018 Copyright Bankwest, a division of Commonwealth Bank of Australia (Bankwest) ABN 48 123 123 124 AFSL / Australian credit licence 234945. All rights reserved. To use this Website, you are required to read the Financial Services Guide (which you agree to be provided by accessing the link). Bankwest is a division of Commonwealth Bank of Australia, which is the product issuer unless otherwise stated. Rates stated are subject to change without notice. Any advice given does not take into account your objectives, financial situation or needs so please consider whether it is appropriate for you. For deposit and payment products, please ensure you read and consider the Product Disclosure Statement (which you agree to be provided through this link) before making any decision about the product(s). For lending products, lending criteria and fees and charges apply. Terms and conditions apply and are available on request.