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Help, overseas and locked out

Posted by Elinor Elinor
Message 1 of 5 1,086 Views
Hi,

I'm currently overseas and have received notification that my credit card is going to be replaced while I am away. I don't want this to happen as I am reliant on my existing card.

I tried to get in contact via online banking but in the process have had my secure questions frozen and just now have been locked out of my online banking supposedly because I entered the wrong password (which I didnt).

I have tried to call but my phone will not let me connect to any of your listed numbers. I did let bankwest know that I would be overseas before I left.

I urgently need to sort this out, especially reinstating my online banking.

Please help!

Elinor
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Re: Help, overseas and locked out

Posted by SarahF SarahF
Message 2 of 5 1,077 Views

Hi @Elinor - I'm sorry to hear of the troubles you're having. If you can send me your best contact number and time to call to forum@bankwest.com.au I'll arrange for a colleague of mine to get in touch with you. Thanks!

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Re: Help, overseas and locked out

Posted by cgm cgm
Message 3 of 5 927 Views

Had did you go getting this resolved @Elinor?

 

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Re: Help, overseas and locked out

Posted by wozzer72 wozzer72
Message 4 of 5 842 Views

I need to access my online banking but put the wrong secure code and cannot reset it as being overseas I stopped my sms link how can I reset my user code

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Re: Help, overseas and locked out

Posted by SarahF SarahF
Message 5 of 5 840 Views

Hi @wozzer72, thanks for contacting us in regards to this. We will need to speak with you in regards to this over the phone. Our international number is +61 8 9486 4130 so if you could try that number our team can assist.

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