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mgd
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Help from Overseas

Posted by mgd mgd
Message 1 of 4 406 Views

Hi my wife is currently overseas and does not have roaming switched on her mobile phone but has access to wireless. Can she contact you urgently via the bankwest website somehow

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Re: Help from Overseas

Posted by LyndsC LyndsC
Message 2 of 4 406 Views

Hi @mgd, if she has access to online banking using a computer she can speak with us via live chat or Bankmai, however these features are not currently available on mobile or tablet devices so she would need to log in on a computer

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mgd
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Re: Help from Overseas

Posted by mgd mgd
Message 3 of 4 405 Views

I am on a computer but cannot see the live chat

 

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Re: Help from Overseas

Posted by LyndsC LyndsC
Message 4 of 4 396 Views

Live chat is available during WA business hours @mgd, if you select message centre from the left hand menu, an orange "chat now" button will appear in the right hand side, at the foot of the page. She can also send a Bankmail email from this page if there are no live chat consultants available.

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