Bankwest Forum

Making it easier to join the conversation, get help, and share your thoughts.

Searching...
Turn on Suggestions Turn off Suggestions
Help

Online Banking

Ask a new question
Reply
mgd
mgd
New Member

Help from Overseas
Posted by mgd mgd

on ‎10-10-2016 03:37 PM

Message 1 of 4 1,030 Views

Hi my wife is currently overseas and does not have roaming switched on her mobile phone but has access to wireless. Can she contact you urgently via the bankwest website somehow

Reply
0 Kudos
LyndsC
Moderator
Moderator

Re: Help from Overseas
Posted by LyndsC LyndsC

on ‎10-10-2016 03:57 PM

Message 2 of 4 1,030 Views

Hi @mgd, if she has access to online banking using a computer she can speak with us via live chat or Bankmai, however these features are not currently available on mobile or tablet devices so she would need to log in on a computer

Was this helpful? Then give it 'Kudos'!

If your question was answered, select 'Accept as Solution' to make it easier for others to find.

Reply
0 Kudos
mgd
mgd
New Member

Re: Help from Overseas
Posted by mgd mgd

on ‎10-10-2016 04:04 PM

Message 3 of 4 1,029 Views

I am on a computer but cannot see the live chat

 

Reply
0 Kudos
LyndsC
Moderator
Moderator

Re: Help from Overseas
Posted by LyndsC LyndsC

on ‎11-10-2016 08:51 AM

Message 4 of 4 1,020 Views

Live chat is available during WA business hours @mgd, if you select message centre from the left hand menu, an orange "chat now" button will appear in the right hand side, at the foot of the page. She can also send a Bankmail email from this page if there are no live chat consultants available.

Was this helpful? Then give it 'Kudos'!

If your question was answered, select 'Accept as Solution' to make it easier for others to find.

Reply
0 Kudos
Ask a new question
Our team travel tips for heading overseas.
Top kudoed contributors
See All
Bankwest SWIFT code: BKWAAU6P | Find your BSB by logging into Online Banking
© 2018 Copyright Bankwest, a division of Commonwealth Bank of Australia (Bankwest) ABN 48 123 123 124 AFSL / Australian credit licence 234945. All rights reserved. To use this Website, you are required to read the Financial Services Guide (which you agree to be provided by accessing the link). Bankwest is a division of Commonwealth Bank of Australia, which is the product issuer unless otherwise stated. Rates stated are subject to change without notice. Any advice given does not take into account your objectives, financial situation or needs so please consider whether it is appropriate for you. For deposit and payment products, please ensure you read and consider the Product Disclosure Statement (which you agree to be provided through this link) before making any decision about the product(s). For lending products, lending criteria and fees and charges apply. Terms and conditions apply and are available on request.
Bankwest SWIFT code: BKWAAU6P | Find your BSB by logging into Online Banking
© 2018 Copyright Bankwest, a division of Commonwealth Bank of Australia (Bankwest) ABN 48 123 123 124 AFSL / Australian credit licence 234945. All rights reserved. To use this Website, you are required to read the Financial Services Guide (which you agree to be provided by accessing the link). Bankwest is a division of Commonwealth Bank of Australia, which is the product issuer unless otherwise stated. Rates stated are subject to change without notice. Any advice given does not take into account your objectives, financial situation or needs so please consider whether it is appropriate for you. For deposit and payment products, please ensure you read and consider the Product Disclosure Statement (which you agree to be provided through this link) before making any decision about the product(s). For lending products, lending criteria and fees and charges apply. Terms and conditions apply and are available on request.