on 29-10-2018 10:52 AM
I'm looking for information on whether I can gain access to my transaction history from further back in time. My offline banking transaction search cuts off at 2016-01-01 right now, and I'd like to get a more complete picture. My last download unfortunately had a cutoff of 2015-03-15 - I forgot to do one some time in 2016 or 2017, so that data is now lost.
I'm willing to pay a moderate fee if required, since it's presumably not accessible to the online banking system anymore.
With that said, thanks for having the fairly comprehensive history you have. It's a lot better than the fairly useless 3 months my old bank offered.
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on 29-10-2018 01:34 PM
Hi @backrowturkey, thanks for getting in touch.
If you're looking for info on a transaction prior to 01/01/2016, you'll need to view your previously issued statements I'm sorry - as the search function does only date back to January 1st, 2016 at present.
If you're registered for eStatements, you'll be able to view these within your Online Banking dating back up to 5 years. If not, our Contact Centre can arrange to have any previously issued statements posted to you (up to 7 years old), though please keep in mind there may be a fee for this.
They're available 24/7 by logging into your Online Banking and selecting "Message us Now" from a PC, or "Ask Us" via the mobile app, or by calling 13 17 19.
I hope this helps.
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on 10-11-2018 09:07 PM
Thanks very much.
Is there any way to get those statements in csv-like plaintext form, and bulk-download them so I don't have to download each one individually?
on 12-11-2018 08:28 AM
While we don't have these facilities at the moment I'm sorry, I'll pass this through to our IT Teams so they're aware this is something you'd like.