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Frustrating incompetence of your staff

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Posted by tw750 tw750
Message 1 of 2 337 Views

I have recently changed my name and now have a major issue with your "specialists" unable to correctly read the Change of Name Certificate issued by authorities and update my name on the bank accounts. I've been offered to close my existing business accounts and open new ones, which is a real pain for the existing business as you can imagine.

 

I have changed my name across 30+ organisations without a single problem. 

 

I'm asking myself - why should I re-open account with Bankwest in this situation? To once again deal with your blatant incompetence? I'd rather open accounts with another bank.

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Re: Frustrating incompetence of your staff

Posted by LyndsC LyndsC
Message 2 of 2 320 Views

Hi @tw750, I'm sorry to hear of your experience and I would really like to look into this for you. Can you please send me an email with your full name, contact number and forum username to forum@bankwest.com.au ? I will escalate this and arrange a call to discuss this in more detail. Thanks

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