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Frozen Account

Posted by KW KW
Message 1 of 2 1,249 Views

Why has my account been frozen? I’ve had the account for four years opened in branch. I wasn’t sent a letter/email to ask to identify myself. So strange my last purchase out of the account was a car if you didn’t know who I was why would you release so much money. Only found out my account was frozen when I went to use money POOR FORM! I apparently have to take a day off work to go into branch to verify who I am again after years of banking. I will be going in branch but to close my account what a joke! 

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Re: Frozen Account

Posted by DanaeC DanaeC
Message 2 of 2 1,248 Views

Hi @KW, I'm very sorry to hear of your experience here. For security reasons via the Forum we can't view your account(s) to see what has happened, however if you would like to send an email to with your full name, best contact number and your Forum username, I will arrange for a specialist to give you a call and discuss this with you further. Thank you.

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