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BLP
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Forgot secure code, living overseas, new mobile, update tax details

Posted by BLP BLP
Message 1 of 2 352 Views

'm living overseas, Australian mobile contact used to create my bank account is no longer in service. 

 

Forgot Secure code, could not reset it online.  Tried calling many times over days to +61 8 9449 2840.

 

I want to update my tax file details (received letter just last week, but dated 20 June 2019 from BankWest asking me to update my tax file details within 15 days). 

 

1) How do I reset Secure Code?

2) Is there email/ other method to update tax info?  Thanks.

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Re: Forgot secure code, living overseas, new mobile, update tax details

Posted by MegB MegB
Message 2 of 2 340 Views

Hi @BLP to reset your Secure Code, we'll first need to verbally ID you. You can contact us on +61 8 9486 4130 while you're overseas. Our Contact Centre is open 24/7 to assist.

 

When you're able to log in again, you can update your tax info by clicking 'My details & security' > 'My details'.

 

 

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