on 16-10-2018 08:59 PM
on 17-10-2018 12:05 PM
Hey @Rubbies, I'm sorry to hear this has happened. We can definitely process a trace on the transfer for you. To do this, please log into your online banking and hit the 'Message us now' button, or the 'Ask us' button in our app. Our Messaging Team are available 24/7 365 to assist with this.