on 05-07-2018 04:21 PM
I have purchased airline tickets from the United Kingdom on my Debit Card quoted in Australian Dollars inclusive of all fees and charges and billed to me in Australian Dollars for the correct amount which I have paid to them in Australian Dollars. Why am I being billed a foreign transaction fee?? Happens to be 3% Not like it is foreign exhange... just a transaction fee!!!!!
on 06-07-2018 11:57 AM
Hi @Cruza52, I'm sorry you've received an unexpected fee and can appreciate the concern. The 2.95% foreign transaction fee is charged for any transactions processed outside of Australia (whether in AUD or another currency). As this transaction has been processed in the UK, the fee has applied. If you'd like to get some more detailed info, we'd ask you to jump into your Bankwest App and press 'Ask Us' from the menu down the left to speak to us securely (available 24/7!).
Hope this helps!
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