Bankwest Forum

Ask a new question
New Member

Fake Website Charge.

[ Edited ]
Posted by ab ab
Message 1 of 2 566 Views



Ive tried to make a purchase on a website XXX and my BW CC was charged for the goods, however i havent received the goods and cannot get in contact with the seller through any means. Is it possible to reverse the transaction? Ive contacted the seller multiple times without luck and am in contact with the ACC discussing this matter.




0 Kudos

Re: Fake Website Charge.

Posted by DanaeC DanaeC
Message 2 of 2 561 Views

Hey there @ab, so sorry to hear this has happened.

We can definitely initiate a dispute and investigation for you - as "Goods Not Received". You can obtain the form, and details on how to get this back to us via this previous Forum post.

I hope this is resolved for you quickly, please let me know if you have any further questions.

Was this helpful? Then give it 'Kudos'!

If your question was answered, select 'Accept as Solution' to make it easier for others to find.

0 Kudos
Ask a new question
Top kudoed contributors

Bankwest SWIFT code: BKWAAU6P
© 2020 Copyright Bankwest, a division of Commonwealth Bank of Australia (Bankwest) ABN 48 123 123 124 AFSL / Australian credit licence 234945. All rights reserved. To use this Website, you are required to read the Financial Services Guide (which you agree to be provided by accessing the link). Bankwest is a division of Commonwealth Bank of Australia, which is the product issuer unless otherwise stated. Rates stated are subject to change without notice. Any advice given does not take into account your objectives, financial situation or needs so please consider whether it is appropriate for you. For deposit and payment products, please ensure you read and consider the Product Disclosure Statement (which you agree to be provided through this link) before making any decision about the product(s). For lending products, lending criteria and fees and charges apply. Terms and conditions apply and are available on request.