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E statements

Posted by Moomoo24 Moomoo24
Message 1 of 4 191 Views

How do i download my estatements i need copies of the last three months am tearing my hair out there doesnt seem to be any easy way to do this

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Re: E statements

Posted by DanaeC DanaeC
Message 2 of 4 191 Views

Hi @Moomoo24, sorry to hear you're having some trouble with this.

 

There are a couple of ways to obtain existing statements, as below:

- Speak with our Contact Centre and request an "Interim Statement" be posted to your address on file.

- You can request an up-to-date statement be generated and sent to you. If you're registered for eStatements, this would be available to view within your Online Banking the following day, and you can use previously issued statements to make up any required dates.

 

Please note that there may be fees involved for the posting of any previously issued statements. Whilst both of the above statement types will show you all of the transactions on an account from the last statement issue date though until the request date, it's important to note that an up-to-date statement will change your next statement issue date, according to the current frequency in which these are received. Also, an Interim Statement can be issued via the post only, whilst an up-to-date statement is able to be sent via your Online Banking (if you're registered for eStatements).

 

To arrange this, you can call our Contact Centre on +61 8 9486 4130* from a landline overseas, or you can login to your Online from a PC and select the "Message us Now" tab at any time, they're available 24/7 for your convenience.

*This is a reverse charges number, though as you would need to contact the International Operator in the country you are in, I am unable to advise if there would be any charges applied by the local or international telephone company for contacting the operator.

 

Hope this helps!

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Re: E statements

Posted by Moomoo24 Moomoo24
Message 3 of 4 190 Views

I need it today am in the middle of sending off some documentation and the statement i want is right infront of me .....doesnt matter its obviously not do able most inconvenient 

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Re: E statements

Posted by DanaeC DanaeC
Message 4 of 4 189 Views

You'll be able to open and save previously issue statements @Moomoo24, it's just if you need an up to date one, this won't be available until tomorrow morning I'm sorry.

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