Bankwest Forum

Making it easier to join the conversation, get help, and share your thoughts.

Searching...
Turn on Suggestions Turn off Suggestions
Help

Online Banking

Ask a new question
Reply
Veshela
Veshela
New Member

Double charge
Posted by Veshela Veshela

a week ago

Message 1 of 2 55 Views

I was using DIDI from the dfo perth to my home and they took 49.48$ before ride and charge me for the cost when I'm at home. They said its hold and until now I still haven't get my 49.48$  back.

How do I get my money back? 

They said it will take business days 

Reply
0 Kudos
MegB
Moderator
Moderator

Re: Double charge
Posted by MegB MegB

a week ago

Message 2 of 2 38 Views

Hi @Veshela the additional charge should drop from your account within 7 business days, if not, we can certainly dispute this for you. To do this, please complete the Transaction Dispute Form, once completed and signed by hand, this can be attached to a BankMail through the Message Centre of your online banking. 

Reply
0 Kudos
Ask a new question
Our team travel tips for heading overseas.
Top kudoed contributors
See All
Bankwest SWIFT code: BKWAAU6P
© 2019 Copyright Bankwest, a division of Commonwealth Bank of Australia (Bankwest) ABN 48 123 123 124 AFSL / Australian credit licence 234945. All rights reserved. To use this Website, you are required to read the Financial Services Guide (which you agree to be provided by accessing the link). Bankwest is a division of Commonwealth Bank of Australia, which is the product issuer unless otherwise stated. Rates stated are subject to change without notice. Any advice given does not take into account your objectives, financial situation or needs so please consider whether it is appropriate for you. For deposit and payment products, please ensure you read and consider the Product Disclosure Statement (which you agree to be provided through this link) before making any decision about the product(s). For lending products, lending criteria and fees and charges apply. Terms and conditions apply and are available on request.
Bankwest SWIFT code: BKWAAU6P
© 2019 Copyright Bankwest, a division of Commonwealth Bank of Australia (Bankwest) ABN 48 123 123 124 AFSL / Australian credit licence 234945. All rights reserved. To use this Website, you are required to read the Financial Services Guide (which you agree to be provided by accessing the link). Bankwest is a division of Commonwealth Bank of Australia, which is the product issuer unless otherwise stated. Rates stated are subject to change without notice. Any advice given does not take into account your objectives, financial situation or needs so please consider whether it is appropriate for you. For deposit and payment products, please ensure you read and consider the Product Disclosure Statement (which you agree to be provided through this link) before making any decision about the product(s). For lending products, lending criteria and fees and charges apply. Terms and conditions apply and are available on request.