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Don't use PayPal so need clarification about the charge on my account.

Posted by AnnieW AnnieW
Message 1 of 2 400 Views
PAYPAL *XTE 4029357733 AU
debit amount
payment date
29/06/2019 (AWST)
processed date
02/07/2019 (AWST)
I haven't used PayPal for years but this is on my Bankwest account.  When I search it up it goes to PayPal explanation of charging via original charge card. I haven't bought anything through PayPal for years.  How do I find out what the merchant was and the goods?
Tx Anne
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Re: Don't use PayPal so need clarification about the charge on my account.

Posted by DanaeC DanaeC
Message 2 of 2 387 Views

Hi @AnnieW , thanks for reaching out.

When a transaction is done via PayPal, we aren't generally able to confirm the merchant type. This is because PayPal is a secure third party processor, meaning the information about the seller/vendor may not be available to us. If you get in contact with PayPal directly, they should be able to provide you with this information.

If you did not make this purchase, we'd also suggest getting in touch with our Contact Centre to discuss cancelling the card, and disputing the transaction (you can also ask if the merchant details are available). This will ensure nothing further can be debited without your knowledge or consent.

They're available 24/7 by logging in to your Online Banking and selecting "Ask Us" via the Mobile App menu or "Message us Now" from a PC. Otherwise, you can give them a call on 13 17 19.
Let me know how you go, ^Danae

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