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Jsb
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Disputed transaction form

Posted by Jsb Jsb
Message 1 of 4 2,663 Views

If you’re still unsure of the transaction and are concerned it’s not one you made, please fill out a Transaction Dispute Form and return it to us......

Okay!! my question is, what's the email details to do this? 

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Re: Disputed transaction form

Posted by DanaeC DanaeC
Message 2 of 4 2,662 Views

Hi @Jsb, I have just responded to your other post in regards to this. Thanks!

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Re: Disputed transaction form

Posted by terraustralis19 terraustralis19
Message 3 of 4 337 Views

I didn't use my Mastrcard Debit while being overseas as I got robbed while holidaying in Poland between 22/07/2018

and 18/08/2018.

 

Tadeusz Komosa.

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Re: Disputed transaction form

Posted by MegB MegB
Message 4 of 4 334 Views

Hi Tadesuz, I'm so sorry to hear this has happened. So we can ensure no further fraudulent transactions are made to your account, please log into your online banking and hit the 'Message us now' button (or the 'Ask us' button if using our app). Our Messaging Team are available 24/7 to assist. Alternatively, our Contact Centre are available on 13 17 19.

We will ask that you complete the Transaction Dispute Form available HERE Once completed and signed by hand, this can be attached to a BankMail through the Message centre of your online banking for processing.

Most chargebacks are processed within the two weeks of receiving the required information. We must provide the merchant with sufficient time to respond, so please allow up to eight weeks for the investigation to close. This is a worst case scenario and there is a possibility that your funds will be returned at any stage within this time frame.

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