on 04-10-2017 11:10 AM
on 04-10-2017 12:02 PM
I didn't use my Mastrcard Debit while being overseas as I got robbed while holidaying in Poland between 22/07/2018
Hi Tadesuz, I'm so sorry to hear this has happened. So we can ensure no further fraudulent transactions are made to your account, please log into your online banking and hit the 'Message us now' button (or the 'Ask us' button if using our app). Our Messaging Team are available 24/7 to assist. Alternatively, our Contact Centre are available on 13 17 19.
We will ask that you complete the Transaction Dispute Form available HERE Once completed and signed by hand, this can be attached to a BankMail through the Message centre of your online banking for processing.
Most chargebacks are processed within the two weeks of receiving the required information. We must provide the merchant with sufficient time to respond, so please allow up to eight weeks for the investigation to close. This is a worst case scenario and there is a possibility that your funds will be returned at any stage within this time frame.