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Jsb
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Disputed transaction form

Posted by Jsb Jsb
Message 1 of 6 3,072 Views

If you’re still unsure of the transaction and are concerned it’s not one you made, please fill out a Transaction Dispute Form and return it to us......

Okay!! my question is, what's the email details to do this? 

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Re: Disputed transaction form

Posted by DanaeC DanaeC
Message 2 of 6 3,071 Views

Hi @Jsb, I have just responded to your other post in regards to this. Thanks!

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Re: Disputed transaction form

Posted by terraustralis19 terraustralis19
Message 3 of 6 746 Views

I didn't use my Mastrcard Debit while being overseas as I got robbed while holidaying in Poland between 22/07/2018

and 18/08/2018.

 

Tadeusz Komosa.

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Re: Disputed transaction form

Posted by MegB MegB
Message 4 of 6 743 Views

Hi Tadesuz, I'm so sorry to hear this has happened. So we can ensure no further fraudulent transactions are made to your account, please log into your online banking and hit the 'Message us now' button (or the 'Ask us' button if using our app). Our Messaging Team are available 24/7 to assist. Alternatively, our Contact Centre are available on 13 17 19.

We will ask that you complete the Transaction Dispute Form available HERE Once completed and signed by hand, this can be attached to a BankMail through the Message centre of your online banking for processing.

Most chargebacks are processed within the two weeks of receiving the required information. We must provide the merchant with sufficient time to respond, so please allow up to eight weeks for the investigation to close. This is a worst case scenario and there is a possibility that your funds will be returned at any stage within this time frame.

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VMV
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Re: Disputed transaction form

Posted by VMV VMV
Message 5 of 6 189 Views

Hi there,

 

My bankmail doesn't work. As soon asI hit send, it just refreshes the page and is a blank slate. My sent folder is on 0 so I know nothing has sent. I have tried this three times. 

I'm currently oversears - so how else can I get in touch?

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Re: Disputed transaction form

Posted by DanaeC DanaeC
Message 6 of 6 185 Views

Hey @VMV - that sounds really strange!

When you get back we'd like to chat with you and look into what may be happening with BankMail - though in the meantime can you please send the completed form back to Forum@Bankwest.com.au, so that we can forward it on for you? Alternatively, you can post it back to Bankwest, PO Box E237, Perth WA 6841.

Thank you.

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