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mbarkle81
mbarkle81
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Dispute an authorised transaction

[ Edited ]
Posted by mbarkle81 mbarkle81

a month ago - last edited 4 weeks ago

Message 1 of 2 119 Views

I purchased an item from AliExpress that was sent from China. Supposedly the item was delivered to my home address here in Australia and I signed for it. I was provided a tracking number, yet when I entered this number in on the Aust Post website it said the item is non-trackable. I went into a post office and they said that non-trackable items are not signed for and they are usually left without signature. I have been in touch with AliExpress and they said they have information from logistics to say that the item has been delivered and I need to follow-up with the post office, which I have done twice already and been told exactly the same thing about non-trackable items. I have recieved no items and I have not signed for anything. Is there any way I can dispute the original transaction with Bankwest even though I authorised it?

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DanaeC
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Re: Dispute an authorised transaction
Posted by DanaeC DanaeC

4 weeks ago

Message 2 of 2 99 Views

Hi @mbarkle81, sorry to hear of this situation - I appreciate that this would be less than ideal!

 

The good news here is we can certainly initiate a dispute and investigation for you - as "Goods Not Received". You can obtain the form, and details on how to get this back to us via this link.

I hope this is resolved for you quickly, please let me know if you have any further questions.

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Bankwest SWIFT code: BKWAAU6P | Find your BSB by logging into Online Banking
© 2018 Copyright Bankwest, a division of Commonwealth Bank of Australia (Bankwest) ABN 48 123 123 124 AFSL / Australian credit licence 234945. All rights reserved. To use this Website, you are required to read the Financial Services Guide (which you agree to be provided by accessing the link). Bankwest is a division of Commonwealth Bank of Australia, which is the product issuer unless otherwise stated. Rates stated are subject to change without notice. Any advice given does not take into account your objectives, financial situation or needs so please consider whether it is appropriate for you. For deposit and payment products, please ensure you read and consider the Product Disclosure Statement (which you agree to be provided through this link) before making any decision about the product(s). For lending products, lending criteria and fees and charges apply. Terms and conditions apply and are available on request.