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Credit card purchase help

Posted by Mary78 Mary78
Message 1 of 5 754 Views

Hi there,

 

I purchased some goods on my credit card and have concerns that the vendor is unethical/fraudulent and not going to send the goods. I have attempted contact via email twice. I have also messaged via their FaceBook page with no avail.

 

Is there any way that you can assist with this?

 

Mary

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Re: Credit card purchase help

Posted by MegB MegB
Message 2 of 5 753 Views

Hi @Mary78, I'm sorry to hear you're in this situation. If you're not having any luck resolving this with the merchant, we can dispute this transaction for you.

Please complete the Transaction Dispute Form and once completed and signed by hand, this along with a copy of the receipt/invoice and any emails/messages you've sent to the merchant can be attached to a Bankmail through your online banking by logging in via a PC/laptop and hitting 'Message centre' > 'BankMail' > 'Compose' > 'Attach'.

 

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Re: Credit card purchase help

Posted by Mary78 Mary78
Message 3 of 5 731 Views

Thank you so mcuh.

 

I will gather all of that information together and proceed.

 

I can't seem to locate the Transaction Dispute Form via the link (it is telling me it can't find the page)?

 

Many thanks

 

Mary

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Re: Credit card purchase help

Posted by MegB MegB
Message 4 of 5 728 Views

Oh sorry about that Mary, try THIS LINK and let me know how you go.

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Re: Credit card purchase help

Posted by Mary78 Mary78
Message 5 of 5 713 Views

Perfect.

 

Thank you for all of your help.

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