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Contact Me

Posted by JohnSwindells JohnSwindells
Message 1 of 2 221 Views

I was trying to access online and typed in my PAN and password.

I do know both very well

Your website would not accept and now I cannot access my personal banking.

I am at the Philippines at address known to you.

I also continue to have the email address that is known to Bankwest as statements for my Masterard are emailed to me.

A statement is due to be emailed to me today.

I recently had to change telephone numbers and that was the reason for going online in order to update personal details.

I cannot call into a Bankwest branch as there are none in this country.

I cannot telephone Bankwest as the telephone number provided is for use inside Australia only.

When you are able to contact me, I will state my PAN and address that is on file, but do not wish to provide that information under open Forum due to obvious security concerns.

I have lodged an enquiry for assistance previously, but have not received any response, which is very disappointing.

 

John R Swindells

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Re: Contact Me

Posted by SarahF SarahF
Message 2 of 2 218 Views

Hi @JohnSwindells,

 

I've responded to your other comments on our forum advising I've arranged a call from our Customer Solutions team to get your Online banking secure code reset Smiley Happy This call should be sometime this afternoon.

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