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Constant login error with app and browser

Posted by katimeredith katimeredith
Message 1 of 4 244 Views

I keep getting the following error when logging in via any browser (IE, Firefox or Chrome):

 Capture.PNG

 

 

I also keep getting an error when trying to log in to the app:

 

"Sorry... something went wrong, please try again later"

 

 

This has been happening since Tuesday afternoon and have been trying at least three times a day since.

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Re: Constant login error with app and browser

Posted by LyndsC LyndsC
Message 2 of 4 239 Views

Hi @katimeredith, thanks for contacting us in regards to this. Can I ask if you're accessing online banking via www.bankwest.com.au and selecting "login" or are you accessing it via a saved link in your bookmarks/favourites? Also can I ask if you have tried via our app, or just a computer? Thanks!

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Re: Constant login error with app and browser

Posted by Kiah333 Kiah333
Message 3 of 4 171 Views

The EXACT same thing is happening to me! How do I fix it?  

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Re: Constant login error with app and browser

Posted by LyndsC LyndsC
Message 4 of 4 166 Views

Hi @Kiah333, as we're unable to access your details or discuss account information over the forum, I can't see what's happening with you online banking access, however if you have tried clearing your internet cache and cookies, and are logging in directly via our website www.bankwest.com.au and you still get this error we would need to speak with you over the phone to look into this further for you. If you can give us a call on 13 17 19, we can assist with this. ^Lynds

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