on 14-05-2018 03:39 PM
BankWest only creates an eStatement every six months for some of my accounts, but I need a statement for a specific date range in the most recent six months. Rather than wait until August, how do I get an eStatement for a recent time period? I can request an "Interim Statement", which apparently takes three to five days. Did I fall into a time machine and get transported back to 1983? Is BankWest running on a single Commodore C64?
on 14-05-2018 04:06 PM
Hi @Reality, I'm sorry to hear you feel this way.
There are a couple of ways to obtain statements. You can speak with our Contact Centre and request an "Interim Statement" as you have mentioned, be posted to your address on file. Alternatively, you can request an up-to-date statement be generated and sent to you. If you're registered for eStatements, this would be available to view within your Online Banking the following day, and you can use previously issued statements to make up any required dates. We are unable to issue a statement for a specific time period I'm sorry.
Please note that there may be fees involved if you require the posting of any previously issued statements. Whilst both of the above statement types will show you all of the transactions on an account from the last statement issue date though until the request date, it's important to note that an up-to-date statement will change your next statement issue date, according to the current frequency in which these are received. Also, an Interim Statement can be issued via the post only, whilst an up-to-date statement is able to be sent via your Online Banking (if you're registered for eStatements).
Whilst we can't access your accounts over the Forum to arrange this, if you can log in to Online Banking and select "Ask Us" via the Mobile App menu, or "Message us Now" from a PC, our Online Team would be happy to help out at any time, 24/7. Alternatively if you can't access Online Banking, you can give us a buzz at any time on 13 17 19.
You can also click here for more information on updating your statement frequency. Thank you.
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