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Closed accounts?

Posted by Foreignbody Foreignbody
Message 1 of 4 351 Views

Hi,

Where can I find a list (including details) of my old closed accounts, please? 

 

Thanks in advance.

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Re: Closed accounts?

Posted by DanaeC DanaeC
Message 2 of 4 329 Views

Hi @Foreignbody thanks for your enquiry. Can I ask if your accounts were registered for eStatements upon closure? If so, you will be able to view records dating back up to 5 years within your Online Banking. If not, you would need to get in touch with our Contact Centre to request this information, however it is important to note that we do only hold records for up to 7 years. You can login to Online Banking and select the "Chat Now" button at the bottom of your screen between 7am – 6pm AWST Monday – Friday for assistance. Alternatively, you can call us on 13 17 19 between 8am - 8pm your local time, 7 days a week. Hope this helps!

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Re: Closed accounts?

Posted by Foreignbody Foreignbody
Message 3 of 4 321 Views

Hi DanaeC,

Thanks for the response and the info. I was eventually able to solve my problem when I checked back and discovered that the accounts I as looking for were all term deposits. Nevertheless, I greatly appreciate your assistance.

Thanks

Foreignbody

 

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Re: Closed accounts?

Posted by DanaeC DanaeC
Message 4 of 4 321 Views

I'm glad to hear that you were able to resolve this @Foreignbody! Have a great day Smiley Happy

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