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Chat isn't working

Posted by mireland mireland
Message 1 of 2 469 Views

When i try click on the "Message us now" button on the bottom of the screen, this error message shows up "Your session has expired. Please close this window and start a new conversation in order to resume." I have tried logging out and logging back in several times. 

Any thoughts?

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Re: Chat isn't working

Posted by DanaeC DanaeC
Message 2 of 2 454 Views

Sorry to hear this @mireland 
Other than logging out and logging back in, we'd generally suggest clearing your cookies/cache/temporary files etc. If this doesn't work, give our Contact Centre a call on 13 17 19 so that they can look into what could be happening here, and manage this for you if need be.

Thank you.

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