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Charges made by an overseas company

Posted by Woodsie Woodsie
Message 1 of 2 345 Views

I am currently overseas & my card was declined by the overseas company I tried to make a purchase with. But Bankwest charged me a minute fee. It's not the fee amount, it's the principle of the issue!! I've not made a purchase yet I'm charged by Bankwest!!! 

 

Is is this normal or more to the point.... is it LEGAL!!! 

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Re: Charges made by an overseas company

Posted by LyndsC LyndsC
Message 2 of 2 345 Views

Hi @Woodsie, thanks for contacting us in regards to this. For security reasons we can't access or discuss any personal account information over the forum, so I'm unable to see what's happened here. If you can please send me an email with your forum username, full name and contact number (including any area or country codes needed) to forum@bankwest.com.au, I will arrange for a specialist to call you and look into what has happened. If you can please also include the country and area that you are in currently, we will ensure we call at an appropriate time. Thanks.

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