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Changing contact phone number

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Posted by Tracyb Tracyb
Message 1 of 4 676 Views

Hi I need to do some online banking ASAP but I have a NZ sim and number ATM could you please change my number for me please it is 02xxxxxxxx thank u

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Re: Changing contact phone number

[ Edited ]
Posted by SarahF SarahF
Message 2 of 4 675 Views

Hi @Tracyb, to update mobile numbers (as this is used for high risk transactions needing SMS code) we do need to speak with you over the phone. We can put an SMS exemption on for you while you're overseas. To arrange this you can call our 24/7 international number +61 8 9486 4130.

 

Please note I've just put xxxx's where you're mobile number is in your post for your privacy.

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Re: Changing contact phone number

Posted by melhooney melhooney
Message 3 of 4 300 Views

how do you chnage phone number

 

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Re: Changing contact phone number

Posted by LyndsC LyndsC
Message 4 of 4 299 Views

Hi @melhooney thanks for contacting us in regards to this. You will need to be verbally identified to update your phone number, so we would ask that you call our Contact Centre on 13 17 19 between 8am - 8pm your local time within Australia, or on +61 8 9486 4130* from overseas. *This is a Reverse Charges Number, however as you would need to contact the International Operator in the country you are in, I am unable to advise if there would be any charges applied by the local or international telephone company for contacting the operator. Hope this helps! 

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