on 11-02-2019 10:17 AM
Hey @Erica, thanks for reaching out.
Your son can order a Debit Mastercard for his personal account within his Online Banking. From a PC, he'll just need to select "Self Service > Debit Mastercard Request" from the left side menu. Once a card is ordered, it will take up to 10 business days for the card to arrive to his address on file.
Instead, he can again log in to Online Banking and select "Ask Us" via the Mobile App menu or "Message us Now" from a PC, where our Online Team would be happy to help out with this. Otherwise, he can call 13 17 19 - all services are available 24/7
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