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RobertS
RobertS
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Card not working
Posted by RobertS RobertS

on ‎24-09-2017 09:19 PM

Message 1 of 2 897 Views

Tried to use my MasterCard in Russia and the PIN did not work (three times to lock out).

Have gone online and reset the card PIN.

Can someone email me or call me to confirm my card is active?

Thanks

Robert

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LyndsC
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Re: Card not working
Posted by LyndsC LyndsC

on ‎25-09-2017 01:29 PM

Message 2 of 2 894 Views

HI @RobertS, thanks for your question. For security reasons we can't access or discuss any personal account information over the forum or via email, however if you can log into online banking and send us a Bankmail message we can look into this for you. To send a Bankmail you'll need to log into online banking via http://www.bankwest.com.au, and select "Message centre" from the left hand menu, and then "Bankmail".

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Bankwest SWIFT code: BKWAAU6P
© 2018 Copyright Bankwest, a division of Commonwealth Bank of Australia (Bankwest) ABN 48 123 123 124 AFSL / Australian credit licence 234945. All rights reserved. To use this Website, you are required to read the Financial Services Guide (which you agree to be provided by accessing the link). Bankwest is a division of Commonwealth Bank of Australia, which is the product issuer unless otherwise stated. Rates stated are subject to change without notice. Any advice given does not take into account your objectives, financial situation or needs so please consider whether it is appropriate for you. For deposit and payment products, please ensure you read and consider the Product Disclosure Statement (which you agree to be provided through this link) before making any decision about the product(s). For lending products, lending criteria and fees and charges apply. Terms and conditions apply and are available on request.