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Card authentication and SMS exemption

Posted by Kfern Kfern
Message 1 of 2 1,417 Views

I am currently overseas (in U.S.A) and recently requested an SMS pin exemption for online purchases. I was told that it would instead ask my security question, however, online stores now display an error saying they're unable to authenticate my card. 

Please help me resolve this as quickly as possible as I urgently need to use the card online


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Re: Card authentication and SMS exemption

Posted by DanaeC DanaeC
Message 2 of 2 1,405 Views

I'm sorry to hear this @Kfern. For security reasons via the Forum we are unable to view your accounts to see what is happening, however it is definitely something that our Contact Centre can look at for you. You can login to Online Banking from a PC and select the "Chat Now" button at the bottom of your screen between 7am – 6pm AWST Monday – Friday for urgent assistance with this. Alternatively, you can call our Contact Centre on +61 8 9486 4130 from overseas. This is a Reverse Charges Number, however as you would need to contact the International Operator in the country you are in, I am unable to advise if there would be any charges applied by the local or international telephone company for contacting the operator. Thank you.

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