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Cant send money overseas online

Posted by RadfordG RadfordG
Message 1 of 8 655 Views

I am trying ro send money overseas online like I always do but its not working for some reason. 

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Re: Cant send money overseas online

Posted by LyndsC LyndsC
Message 2 of 8 655 Views

Hi @RadfordG, can I ask if you are receiving any error messages when you try to make the transaction? Thanks!

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Re: Cant send money overseas online

Posted by RadfordG RadfordG
Message 3 of 8 654 Views

Yes

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Re: Cant send money overseas online

Posted by LyndsC LyndsC
Message 4 of 8 653 Views

@RadfordG, can you please let me know what error your receive so that I can look into this?

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It says application error

Posted by RadfordG RadfordG
Message 5 of 8 651 Views

55

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Re: It says application error

Posted by RadfordG RadfordG
Message 6 of 8 650 Views

Itssays application e error

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Re: Cant send money overseas online

Posted by RadfordG RadfordG
Message 7 of 8 649 Views
 
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Re: Cant send money overseas online

Posted by LyndsC LyndsC
Message 8 of 8 648 Views

Hi @RadfordG, can I ask you to please try clearing your browser history, including  your case and cookies (instructions below), and try logging in again and attempting the transaction?

 

Internet Explorer 8 or later:

  1. start Internet Explorer
  2. click the Safety menu in the upper right corner, click Delete Browsing History..
  3. un-tick Preserve Favorites website data, and select Temporary Internet files, Cookies, and History
  4. click Delete

Mozilla Firefox

  1. start Mozilla Firefox
  2. From the Tools menu, select Clear Recent History
  3. From the Time range to clear: drop-down menu, select the desired range; to clear your entire cache, select Everything
  4. Click the down arrow next to Details to choose what history elements to clear (e.g., check Cookies to clear cookies). Click Clear Now
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