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Cannot login to account when my secure code is right

Posted by Ella Ella
Message 1 of 2 221 Views

I have tried to log in online but it keeps saying that my secure code is wrong, when I know it's right. I then click "reset secure code" and type in my details, but when it says "send sms code" and I click on it, it does not send a code causing me to not get the reset code. Please help as going on call is not a option for me. Thank you.

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Re: Cannot login to account when my secure code is right

Posted by MegB MegB
Message 2 of 2 174 Views

Hi @Ella I'm sorry you're having trouble resetting your secure code. 

We experienced a small issue overnight with SMS Codes. Could you please try again and let us know how you go?

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