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Cannot loggin to my account

Posted by Zackma Zackma
Message 1 of 2 180 Views
I m current oversea and failed to loggin to my online banking whicih i did successfully 2 days ago. I called the customer service they are saying this is locked down because all of sudden they need more documentation to identify the owner of this account is me! Their suggestion is to ask me physically go into the store! I opened this account almost 10 years ago and never have such things happened, really have no idea why it happening now. Can someone please share some comments?
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Re: Cannot loggin to my account

Posted by LyndsC LyndsC
Message 2 of 2 168 Views

Hi @Zackma, I'm sorry to hear this. For security reasons we can't access or discuss any personal account information over the forum, so I'm unable to see why this is required, however if you can please send me an email to forum@bankwest.com.au with your forum username, full name, contact number (including any area or country codes needed) and the best time during WA business hours for us to speak with you, I'll arrange for a specialist to call you and discuss your options. Thanks.

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