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Can you stop the payment and get money back?

Posted by Littlesine Littlesine
Message 1 of 4 1,433 Views
Hi, I just wondering if you be able to help me stop the payments and refund them back to my account in this case ; which is I paid for the Vodafone by BPAY on Sunday but today Vodafone took out from direct debit!
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Re: Can you stop the payment and get money back?

Posted by LyndsC LyndsC
Message 2 of 4 1,430 Views

Hi @Littlesine, the best option here is to contact Vodafone and ask them to issue a refund as a double payment was made. While we can request a recall of the Bpay, there is a fee for this and it doesn't guarantee that the funds would be returned. This generally takes 5-8 business days. If you would like to discuss actioning a recall, we'll need to speak with you over the phone, so you'd need to give us a call on 13 17 19. Thanks!

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Re: Can you stop the payment and get money back?

Posted by Littlesine Littlesine
Message 3 of 4 1,429 Views
Thank you
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Re: Can you stop the payment and get money back?

Posted by LyndsC LyndsC
Message 4 of 4 1,428 Views

You're welcome @Littlesine Smiley Happy

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