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Can't close or cancel BpayView bil screen

Posted by Bcranage Bcranage
Message 1 of 7 596 Views

IPAD2.

when viewing a bill using BpayView, there is no option to close the bill viewing page and return to the main online screen. Only option appears to be logout which requires logging back in to the app. Am I missing something here or is the intentional?

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Re: Can't close or cancel BpayView bil screen

Posted by LyndsC LyndsC
Message 2 of 7 587 Views

Hi @Bcranage, thanks for contacting us in regards to this. I'd really like to look into this for you, so that I can do this can I ask when you refer to the BPAY View screen are you meaning the main page that says "Current bills" or the screen that shows the full bill after you click on ""View full bill"? Thanks!

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Re: Can't close or cancel BpayView bil screen

Posted by Bcranage Bcranage
Message 3 of 7 584 Views

Thanks for prompt response. It is the screen that you display the full bill

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Re: Can't close or cancel BpayView bil screen

Posted by LyndsC LyndsC
Message 4 of 7 583 Views

Thanks @Bcranage, I've just spoken with our Mobile Team and we're looking into this now for you. I will let you know as soon as I have any further information. Thanks!

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Re: Can't close or cancel BpayView bil screen

Posted by Bcranage Bcranage
Message 5 of 7 575 Views

Many thanks

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Re: Can't close or cancel BpayView bil screen

Posted by LyndsC LyndsC
Message 6 of 7 533 Views

Hi @Bcranage, can you please send me an email to forum@bankwest.com.au with your full name, contact number and forum username, I'd like to arrange to call you and discuss this further? Thanks!

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Re: Can't close or cancel BpayView bil screen

[ Edited ]
Posted by Bcranage Bcranage
Message 7 of 7 531 Views

xxxxxxxxxx

first name Bob

 

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