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Can't access eStatements from Android app

Posted by eleu-papa eleu-papa
Message 1 of 2 160 Views

Any help would be greatly appreciated.

 

I can't seem to access my eStatements on my mobile (Samsung Galaxy Note 4). Everytime I try, a window pops up advising me 'PDF reader required' with the options to 'Cancel' or 'Download'.

 

However, I already have a PDF reader (Adobe Acrobat Reader) installed. So I tried installing other PDF readers, such as Google PDF Viewer and Polaris Office, without sucess.

 

I have also tried uninstalling the app and then reinstalling it as well as clearing the cahche on my mobile. Again, no success.

 

Any thought on what I can do which might help?

 

Thanks.

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Re: Can't access eStatements from Android app

Posted by LyndsC LyndsC
Message 2 of 2 147 Views

Hi @eleu-papa, I've spoken to our mobile team and they'd like to look into this further for you. Can you please send me through an email to forum@bankwest.com.au with your full name, forum username and contact number so that I can arrange a call to look into this?

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