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Can't access eStatements from Android app

Posted by eleu-papa eleu-papa
Message 1 of 2 160 Views

Any help would be greatly appreciated.


I can't seem to access my eStatements on my mobile (Samsung Galaxy Note 4). Everytime I try, a window pops up advising me 'PDF reader required' with the options to 'Cancel' or 'Download'.


However, I already have a PDF reader (Adobe Acrobat Reader) installed. So I tried installing other PDF readers, such as Google PDF Viewer and Polaris Office, without sucess.


I have also tried uninstalling the app and then reinstalling it as well as clearing the cahche on my mobile. Again, no success.


Any thought on what I can do which might help?



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Re: Can't access eStatements from Android app

Posted by LyndsC LyndsC
Message 2 of 2 147 Views

Hi @eleu-papa, I've spoken to our mobile team and they'd like to look into this further for you. Can you please send me through an email to with your full name, forum username and contact number so that I can arrange a call to look into this?

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