Bankwest Forum

Ask a new question
Reply
New Member
SOLVED
Accepted Solution

Can Bank Mail notifications be forwarded to my primary email?

Posted by nikdigital nikdigital
Message 1 of 3 1,154 Views

Hi team! I just logged on to my account via desktop and noticed that there's a couple of 'bank mail' notifications in there. As I usually access my account via mobile though (and I don't recall ever seeing a bank mail option in there?), would you consider adding an extra layer where customers can opt-in to have bank mail notifications forwarded to their primary email? Just a thought anyway, keep up the good work! Smiley Happy

Reply
0 Kudos
Forum Manager
SOLUTION

Re: Can Bank Mail notifications be forwarded to my primary email?

Posted by PeteW PeteW
Message 2 of 3 1,131 Views

Great question/suggestion @nikdigital however the main reason we don't do this is due to security and privacy as email introduces too much risk to our customers based on interception as well as Bankwest becoming more subjected to fraud attempts.

 

Bankmail provides a secure and direct connection between our authenticated customers (logged in to Online Banking) and our internal systems.

 

Whilst this is separate to Bankmail specifically, we have just launched 'Easy Alerts' which sends some account activity notifications via the Bankwest App - worth a try. Let me know how you go.

------------------------------------------------------------------------------
○ If you find a response helpful remember to give it 'Kudos'.
○ If it answered your question, make it easier for others to find by selecting 'Accept as Solution'.
New Member

Re: Can Bank Mail notifications be forwarded to my primary email?

Posted by nikdigital nikdigital
Message 3 of 3 1,128 Views

Thanks @PeteW! Great response and I'll definitely check out the new Easy Alerts function. Cheers. Smiley Happy

Reply
0 Kudos
Ask a new question
Top kudoed contributors

Bankwest SWIFT code: BKWAAU6P | Find your BSB by logging into Online Banking
© 2017 Copyright Bankwest, a division of Commonwealth Bank of Australia (Bankwest) ABN 48 123 123 124 AFSL / Australian credit licence 234945. All rights reserved. To use this Website, you are required to read the Financial Services Guide (which you agree to be provided by accessing the link). Bankwest is a division of Commonwealth Bank of Australia, which is the product issuer unless otherwise stated. Rates stated are subject to change without notice. Any advice given does not take into account your objectives, financial situation or needs so please consider whether it is appropriate for you. For deposit and payment products, please ensure you read and consider the Product Disclosure Statement (which you agree to be provided through this link) before making any decision about the product(s). For lending products, lending criteria and fees and charges apply. Terms and conditions apply and are available on request.