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Bankwest site and app saying they can't send sms codes right now

Posted by Lissi Lissi
Message 1 of 4 292 Views

I'm trying to change my secure code but both the app and the online website are saying they can't send an sms code right now. What is going on? I'm stuck now not able to do anything until I get that code. 

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Re: Bankwest site and app saying they can't send sms codes right now

Posted by nattie16 nattie16
Message 2 of 4 289 Views

I know - very frustrating. Trying to pay a bill that's due to a new bpay biller but sms me code function down so can't pay it. 
No updates on Bankwest site or app about this!? 

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Re: Bankwest site and app saying they can't send sms codes right now

Posted by nattie16 nattie16
Message 3 of 4 288 Views

Shouldn't there be a Bankwest staff member replying to these questions as they are asked/posted....?? 
Pretty disappointing lack of response if you ask me....! 

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Re: Bankwest site and app saying they can't send sms codes right now

Posted by MegB MegB
Message 4 of 4 202 Views

Hi @Lissi I'm sorry we were unable to send you the SMS code to complete the payment, that's definitely frustrating. 

We did experience an outage that impacted our ability to send these codes Wednesday/Thursday night. This has since been resolved so please try the transfer again. 

 

Hi @nattie16 I'm sorry for the delay in our reply. While we do monitor the Forum, this is a channel that allows our community members to help each other, so we don't respond straight away. 

Due to the outage experienced late last week, there was a delay in our being able to respond to Forum enquiries. I'm very sorry for any inconvenience this has caused you. 

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