on 06-08-2018 01:10 PM
Hi @annvee, I'm sorry to hear BankMail isn't working for you. Clearing cookies/cache/temporary files, deleting any saved links/bookmarks and typing bankwest.com.au into the URL bar each time you log in should help with this, if not, you can submit any account enquiries through our Messaging service by clicking the 'Message us now' button in the bottom right hand corner of your screen. Our Messaging Team are available 24/7 to assist with any enquiries you may have.
If you're needing to return a form to us, in this instance you can email it directly to firstname.lastname@example.org*. Please keep in mind that we cannot provide specific account information via standard email I'm sorry.
*If you choose to email a copy of any documentation to us, you do so at your own risk. As this is an unsecured means of communication, there is a risk your information could be viewed by others if it is intercepted or sent to an incorrect address, and Bankwest assumes no responsibility for this. If you have any concerns about emailing information to us please provide it by other means.
I hope this helps!