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BPay View Custer Reference Number

Posted by Bcranage Bcranage
Message 1 of 6 822 Views

The current IPAd app is only displaying the last 8 digits of the customer reference instead of the full 9 digits. As this field is not editable, the app displays and error message about the customer reference being wrong, and therefor you can not complete the transaction for paying the bill

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Re: BPay View Custer Reference Number

Posted by DanaeC DanaeC
Message 2 of 6 812 Views

Hi @Bcranage, are you able to send a screenshot through to Forum@Bankwest.com.au so that we can take a look at what's happening here? Thanks!

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Re: BPay View Customer Reference Number

Posted by Bcranage Bcranage
Message 3 of 6 810 Views

I have tried the same transaction on the full online banking site and had the same problems. This suggests that the issue maybe a BPayView issue rather than a Bankwest problem. 

The two transactions I have a problem with are from the same biller who has just changed their bill format. 

I have now contacted the biller and requested them to investigate.

will advise once I get an update.

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Re: BPay View Customer Reference Number

Posted by DanaeC DanaeC
Message 4 of 6 799 Views

No troubles @Bcranage, let us know how you go!

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Re: BPay View Customer Reference Number

Posted by Bcranage Bcranage
Message 5 of 6 792 Views

Problem is now solved. The two BPay bills have been reissued following my follow up with the biller, and the full 9 digit referference number is now coming across.

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Re: BPay View Customer Reference Number

Posted by DanaeC DanaeC
Message 6 of 6 791 Views

Glad to hear this has been resolved for you @Bcranage, have a great day Smiley Happy

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