on 14-06-2016 05:56 PM
Two BOB (full desktop) bugs to report.
Both are a minor inconvenence - but something which I would presume this is an unexpected behaviour, happy to chat with the Dev or Forums team if they need additional customer and account specific information to trace, identify and debug these pesky faults.
1) Rogue (old) accounts reappearing
An old account (a old credit card product which was upgraded, closed and ceased to exist) reappeared in the Internal transfer Pay to list when performing an internal transfer today.
No reason for it to appear, nor any current or past scheduled payments which have used that account since it was upgraded and killed.
This is the third or fourth time this specific issue has happened to me, requiring a reset.
Something in the routine which displays the list of Pay to accounts for Internal transfers isn't workng quite right, and seems to keep catching older accounts and displaying them.
2) Reset action to remove rogue account reset customer configured account order
Called the contact centre to have it fixed, which was easy enough with what they described as a refresh of the details.
Their refresh of the details to remove the rogue old account resulted in the display order of my accounts having to be reset, and having to go back and change them back to how I prefer them. Custom account nicknames weren't affected, just the order the accounts were displayed in.
This is the first time I've remembered that the refresh action affected the account order. It may well have happened in the pre-forum days - it was just less easier then to put this into the hot little hands of someone who could something with it (*waves to the Apps and Development teams*).
on 20-06-2016 12:57 PM