on 10-10-2018 08:21 PM
Online banking " chat line " have now given up using .
Always delays ...... why ?
Last time was over 10 minutes !
What a waqste of time.
on 10-10-2018 12:59 PM
Hi @nosledem, I'm sorry to hear this,
The Online Team generally have a first response time of approximately 3 - 5 minutes, though sometimes due to volumes it can be a little longer.
I do hope you'll give them another opportunity in future to help you out, they're available 24/7 by logging into your Online Banking - you can even send a message via the Mobile App on the go via the "Ask Us" button.
Again I am very sorry you were unhappy with the experience, and I have passed this on to be addressed.
Was this helpful? Then give it 'Kudos'!
If your question was answered, select 'Accept as Solution' to make it easier for others to find.