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nosledem
nosledem
New Member

B/west chat line
Posted by nosledem nosledem

on ‎10-10-2018 08:21 PM

Message 1 of 2 253 Views

Online banking " chat line " have now given up using .

Always delays ...... why ? 

Last time was over 10 minutes !

What a waqste of time.

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DanaeC
Moderator
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Re: B/west chat line
Posted by DanaeC DanaeC

on ‎11-10-2018 12:59 PM

Message 2 of 2 243 Views

Hi @nosledem, I'm sorry to hear this,

 

The Online Team generally have a first response time of approximately 3 - 5 minutes, though sometimes due to volumes it can be a little longer.

 

I do hope you'll give them another opportunity in future to help you out, they're available 24/7 by logging into your Online Banking - you can even send a message via the Mobile App on the go via the "Ask Us" button.

 

Again I am very sorry you were unhappy with the experience, and I have passed this on to be addressed.

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Bankwest SWIFT code: BKWAAU6P
© 2019 Copyright Bankwest, a division of Commonwealth Bank of Australia (Bankwest) ABN 48 123 123 124 AFSL / Australian credit licence 234945. All rights reserved. To use this Website, you are required to read the Financial Services Guide (which you agree to be provided by accessing the link). Bankwest is a division of Commonwealth Bank of Australia, which is the product issuer unless otherwise stated. Rates stated are subject to change without notice. Any advice given does not take into account your objectives, financial situation or needs so please consider whether it is appropriate for you. For deposit and payment products, please ensure you read and consider the Product Disclosure Statement (which you agree to be provided through this link) before making any decision about the product(s). For lending products, lending criteria and fees and charges apply. Terms and conditions apply and are available on request.