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B/west chat line

Posted by nosledem nosledem
Message 1 of 2 42 Views

Online banking " chat line " have now given up using .

Always delays ...... why ? 

Last time was over 10 minutes !

What a waqste of time.

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Re: B/west chat line

Posted by DanaeC DanaeC
Message 2 of 2 32 Views

Hi @nosledem, I'm sorry to hear this,

 

The Online Team generally have a first response time of approximately 3 - 5 minutes, though sometimes due to volumes it can be a little longer.

 

I do hope you'll give them another opportunity in future to help you out, they're available 24/7 by logging into your Online Banking - you can even send a message via the Mobile App on the go via the "Ask Us" button.

 

Again I am very sorry you were unhappy with the experience, and I have passed this on to be addressed.

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