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Activate online banking when I'm not in australia

Posted by Alice Alice
Message 1 of 2 567 Views

To whom may concern,

 

Hi, previously I have opened an account with bankwest when I was a student in australia.

 

I forgot my online banking password and it has been locked.

The problem is that i'm no longer in australia.

I called the customer service but the answer is i need to back to australia and unlock it (as i no longer using australia phone number or stay in australia).

But I have no intention to go australia recently.

Would you please advice another way to unlock it?

 

Thank you.

 

Regards,

Alice

 

 

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Re: Activate online banking when I'm not in australia

Posted by LyndsC LyndsC
Message 2 of 2 566 Views

Hi @Alice, we'd need to speak with you over the phone and identify you to assist with this. Can you please send me an email with your full name, contact number and your forum username to forum@bankwest.com.au, and I'll arrange for a specialist to call you and look into this? Thanks!

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