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Account security

Posted by nwadeley12 nwadeley12
Message 1 of 2 351 Views

How can this bank guarantee security. Opened accounts a month ago and you have linked 3 accounts to this which I did not add? Seems like I need to close these accounts after one month because this bank is a bad as the commonwealth and dollar mite accounts. https://m.facebook.com/story.php?story_fbid=2126410584049730&id=160615390682679

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Re: Account security

Posted by DanaeC DanaeC
Message 2 of 2 347 Views

Hi @nwadeley12, I believe I have just responded to your message on Facebook regarding this.
We wouldn't be able to add any accounts you haven't opened to your customer profile - though if you have existing accounts you haven't used in some time but have not closed, the new accounts would still be added to the PAN you previously held, rather than setting up a new profile for you.
We can't view or provide any personal details via the Forum, though if you would like to discuss this further you can log in to Online Banking and select "Message us Now" from a PC, and our Online Team would be happy to help out 24/7. Alternatively, if you can't access Online Banking, you can give us a buzz at any time on 13 17 19.
Thank you.

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