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ATM Issue

Posted by jkavanagh172 jkavanagh172
Message 1 of 2 61 Views

Hi there. I am currently in Colombia and I went to withdraw 520000COP from a bank ATM today. Approximately 220AUD. As the transaction was about to be processed as message came up to state that they could not make contact with my bank so it cancelled the transaction. Now i have noticed that the $220 still cleared from my account. How do I resolve this??

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Re: ATM Issue

Posted by DanaeC DanaeC
Message 2 of 2 50 Views

Hi @jkavanagh172, I'm really sorry to hear this. If no funds were received but a debit was made on your account, you can to dispute the transaction. The Transaction Dispute form can be obtained via this link, and returned to us within 90 days of the initial transaction. We will endeavour to resolve the dispute within 21-45 calendar days of receiving the dispute form, as it may require us to liaise with other financial institutions / merchants etc, and we need to allow reasonable time for the other party to respond. You can return the form via Fax, Post, or by scanning and uploading through BankMail, within the "Message centre" tab of your Online Banking. Hope this helps!

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