22-10-2017 08:00 AM - edited 22-10-2017 08:22 AM
Hi Bankwest team,
My home loan rate is at 4.09% although the App displays 4.44%.
iPhone 7 on IOS 10.3.3. Bankwest App version 3.2.0
on 23-10-2017 03:55 PM
Hi @Remi, thanks for contacting us in regards to this.
Can I ask if your loan is perhaps Interest Only? We recently had a change to Interest Only rates of up to 0.35%, which would explain the difference you have advised. A letter would have been posted to your address on file, so if you did not receive this, or if you would like to confirm what interest rate is correct for your account, you can login to Online Banking from a PC and select the "Chat to us Now" button on your screen between 7am – 6pm AWST Monday – Friday. Alternatively, you can call our Contact Centre on 13 17 19 between 8am - 8pm your local time, 7 days a week. I do apologise, however for security reasons we are unable to view your account through the Forum.
Let me know how you go!
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