Bankwest Forum

Ask a new question
Reply
New Member

wrong rate displayed in Bankwest App on iPhone

[ Edited ]
Posted by Remi Remi
Message 1 of 2 102 Views

Hi Bankwest team,

 

My home loan rate is at 4.09% although the App displays 4.44%.

 

iPhone 7 on IOS 10.3.3. Bankwest App version 3.2.0

 

Cheers

 

Remi

IMG_2167.PNG

Reply
0 Kudos
Moderator

Re: wrong rate displayed in Bankwest App on iPhone

Posted by DanaeC DanaeC
Message 2 of 2 90 Views

Hi @Remi, thanks for contacting us in regards to this.

 

 

Can I ask if your loan is perhaps Interest Only? We recently had a change to Interest Only rates of up to 0.35%, which would explain the difference you have advised. A letter would have been posted to your address on file, so if you did not receive this, or if you would like to confirm what interest rate is correct for your account, you can login to Online Banking from a PC and select the "Chat to us Now" button on your screen between 7am – 6pm AWST Monday – Friday. Alternatively, you can call our Contact Centre on 13 17 19 between 8am - 8pm your local time, 7 days a week. I do apologise, however for security reasons we are unable to view your account through the Forum.

 

Let me know how you go!

Reply
0 Kudos
Ask a new question
Top kudoed contributors

Bankwest SWIFT code: BKWAAU6P | Find your BSB by logging into Online Banking
© 2017 Copyright Bankwest, a division of Commonwealth Bank of Australia (Bankwest) ABN 48 123 123 124 AFSL / Australian credit licence 234945. All rights reserved. To use this Website, you are required to read the Financial Services Guide (which you agree to be provided by accessing the link). Bankwest is a division of Commonwealth Bank of Australia, which is the product issuer unless otherwise stated. Rates stated are subject to change without notice. Any advice given does not take into account your objectives, financial situation or needs so please consider whether it is appropriate for you. For deposit and payment products, please ensure you read and consider the Product Disclosure Statement (which you agree to be provided through this link) before making any decision about the product(s). For lending products, lending criteria and fees and charges apply. Terms and conditions apply and are available on request.