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would i still be able to get my money back to a fraud person?

Posted by njmg07 njmg07
Message 1 of 4 406 Views

i had this i tem bought on a person. i have her name and bank account. but no contact number. she sells me a counterfeit item cost $700. i asked her everything for the receipt but didnt provide it. i still have the conversation we had name and bank account. i know its my fault but still hoping that i can do something on it.

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Re: would i still be able to get my money back to a fraud person?

Posted by AlexM AlexM
Message 2 of 4 405 Views

Hi @njmg07 I'm sorry to hear this has happened. We can certainly investigate this matter for you. I can't view your accounts through the Forum, but if you have access to a computer you can login to our Messaging service (login to your Online Banking then click 'Message Us Now' down the right hand side, or along the bottom) our team will be able to take a look for you and assist. If you can't get online, our contact centre can assist on 13 17 19 between 8am-8pm your local time. Really hope this helps you get it sorted soon.

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Re: would i still be able to get my money back to a fraud person?

Posted by njmg07 njmg07
Message 3 of 4 370 Views

I already message one of the customer service but they've told me that i cant get anything back as i have authorised the payment. 

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Re: would i still be able to get my money back to a fraud person?

Posted by LyndsC LyndsC
Message 4 of 4 347 Views

If you have authorised the payment and not been able to have the funds recalled @njmg07, you would need to seek independent legal advice. Thanks

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