on 28-09-2017 03:18 PM
dear, sir. i m hong ke, currently i m in madrad spainish on holiday. i did bpay 344357562 trnsfer $555.55 to my travelex limited 42805358 on 25/09/17. trough hero save account. but i still not receive any single cents in my travelex account. please tell me what happen?
on 28-09-2017 04:26 PM
Hi @kevinhongke, thanks for your enquiry. A BPAY can take up to 3 business days to be received, so it's possible the funds will arrive within the next day or so. For security reasons we can't access or discuss any personal account information over Facebook, so we'd need to speak with you over the phone to look into this.
You can call us from overseas on +61 8 9486 4130. This is a reverse charges number. To use this number from outside Australia please contact the international operator in the country you are in and request to be put through to +61 8 9486 4130. Please note: we have no control over any charges applied by the local or international telephone company for contacting the operator. Thanks
on 29-09-2017 11:18 AM
dear, ms. thanx u reponse my required, unforturely been processed 4 days now , my travelex account still not received any single australian dollar . please help me !
on 29-09-2017 11:23 AM - last edited on 29-09-2017 12:41 PM by LyndsC
my oversea phone no. +xx xxxxxxxxxx, please contact to me . thank u
on 29-09-2017 12:47 PM