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ensure bpay transation

Posted by kevinhongke kevinhongke
Message 1 of 5 191 Views

dear, sir. i m hong ke, currently i m in  madrad spainish on holiday. i did bpay 344357562 trnsfer $555.55 to my travelex limited 42805358 on 25/09/17. trough hero save account. but i still not receive any single cents in my travelex account. please tell me what happen?

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Re: ensure bpay transation

Posted by LyndsC LyndsC
Message 2 of 5 190 Views

Hi @kevinhongke, thanks for your enquiry. A BPAY can take up to 3 business days to be received, so it's possible the funds will arrive within the next day or so. For security reasons we can't access or discuss any personal account information over Facebook, so we'd need to speak with you over the phone to look into this.

You can call us from overseas on +61 8 9486 4130. This is a reverse charges number. To use this number from outside Australia please contact the international operator in the country you are in and request to be put through to +61 8 9486 4130. Please note: we have no control over any charges applied by the local or international telephone company for contacting the operator. Thanks

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Re: ensure bpay transation

Posted by kevinhongke kevinhongke
Message 3 of 5 182 Views

dear, ms. thanx u reponse my required, unforturely been processed 4 days now , my travelex account still not received any single australian dollar . please help me !

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Re: ensure bpay transation

[ Edited ]
Posted by kevinhongke kevinhongke
Message 4 of 5 181 Views

my oversea phone no. +xx xxxxxxxxxx, please contact to me . thank u

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Re: ensure bpay transation

Posted by LyndsC LyndsC
Message 5 of 5 180 Views

Hi @kevinhongke, I have arranged for our Customer Solutions team to give you a call and look into this. Please note I have also removed your contact number from your post to protect your personal information.

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