on 05-04-2017 04:05 AM
I just got an email to say my credit card eStatement was ready. But when I go into the app, it is showing just one statement per year. The last statement showing is for January 2017, the one before is Jan 2016.
Yes, my app is up to date. And I've closed and reopened and it's the same.
The eStatements for my bank account seem to be working fine, they are all listed.
Solved! Go to Solution.
on 05-04-2017 10:30 AM
Hi @claireylane, we're aware of an issue where some customers can not see all their eStatements via our mobile app (V3.0.1) for their credit cards. Our mobile team are working on a solution, however in the meantime you can view your eStatements via Online banking (BOB) on a computer. You will also still be able to view the payment due date, minimum payment amount and the full statement balance in the details screen on the app. Thanks!
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on 11-04-2017 11:08 AM