Bankwest Forum

Ask a new question
Reply
New Member
SOLVED
Accepted Solution

eStatements not all showing in app

Posted by claireylane claireylane
Message 1 of 4 964 Views

Hi there 

 

 

I just got an email to say my credit card eStatement was ready. But when I go into the app, it is showing just one statement per year. The last statement showing is for January 2017, the one before is Jan 2016. 

 

Yes, my app is up to date. And I've closed and reopened and it's the same. 

 

The eStatements for my bank account seem to be working fine, they are all listed. 

 

What's happening? 

Moderator
SOLUTION

Re: eStatements not all showing in app

Posted by LyndsC LyndsC
Message 2 of 4 964 Views

Hi @claireylane, we're aware of an issue where some customers can not see all their eStatements via our mobile app (V3.0.1) for their credit cards. Our mobile team are working on a solution, however in the meantime you can view your eStatements via Online banking (BOB) on a computer. You will also still be able to view the payment due date, minimum payment amount and the full statement balance in the details screen on the app. Thanks!

New Member

Re: eStatements not all showing in app

Posted by Woody121 Woody121
Message 3 of 4 917 Views

It appears the problem is still persisting even after the last app update the other day

Moderator

Re: eStatements not all showing in app

Posted by LyndsC LyndsC
Message 4 of 4 915 Views

Hi @Woody121, our Mobile Team are working on resolving this, and we will update you as soon as we have a solution. Thanks!

Reply
0 Kudos
Ask a new question
Top kudoed contributors

Bankwest SWIFT code: BKWAAU6P | Find your BSB by logging into Online Banking
© 2017 Copyright Bankwest, a division of Commonwealth Bank of Australia (Bankwest) ABN 48 123 123 124 AFSL / Australian credit licence 234945. All rights reserved. To use this Website, you are required to read the Financial Services Guide (which you agree to be provided by accessing the link). Bankwest is a division of Commonwealth Bank of Australia, which is the product issuer unless otherwise stated. Rates stated are subject to change without notice. Any advice given does not take into account your objectives, financial situation or needs so please consider whether it is appropriate for you. For deposit and payment products, please ensure you read and consider the Product Disclosure Statement (which you agree to be provided through this link) before making any decision about the product(s). For lending products, lending criteria and fees and charges apply. Terms and conditions apply and are available on request.