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Posted by Lilymae Lilymae
Message 1 of 2 1,307 Views

I’ve brought something off eBay and it seem to of taken the money out of my bank twice. But the seller only got the payment once? 

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Re: eBay

Posted by DanaeC DanaeC
Message 2 of 2 1,306 Views

I'm sorry to hear this @Lilymae.

Whilst we can certainly take a look at what is happening, we would need to be able to identify you, which we can't do via the Forum I'm sorry. You can login to Online Banking from a PC and select the "Message us Now" button on your screen between 7am – 6pm AWST Monday – Friday for assistance, or you can call our Contact Centre on 13 17 19.


They'll be able to take a look into the transaction a bit further for you, and go through the dispute process if this is required.


Let me know how you go.

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