Bankwest Forum

Ask a new question
Reply
New Member

can no longer swipe account to make a payment on ios app new update 29/08/2018

Posted by khloerebekkah khloerebekkah
Message 1 of 4 1,162 Views

Updated to new ios version of the app today v 3.8.0

Can no longer swipe accounts to make payments

Anyone else having this issue?

Contacted BW direct and was told that users that have the newest version of the app are succesfully able to swipe their accounts to make payments

Is it just my device/app?

I have uninstalled/reinstalled again

Reply
0 Kudos
Moderator

Re: can no longer swipe account to make a payment on ios app new update 29/08/2018

Posted by DanaeC DanaeC
Message 2 of 4 1,162 Views

Hey @khloerebekkah, sorry to hear this.

 

It's certainly not a known issue, though if in-installing and re-installing the app hasn't helped, I'd ask you to try the below steps:

Firstly, login to your Online Banking from a PC. Select "Self Service > Manage Devices" from the left side menu and then de-register the device by clicking the "remove" button. You'll then need to login to the app using your PAN and Secure Code, and select "Settings" to re-register for PIN and/or Fingerprint login if you've set this up.

 

This is an app "refresh" of sorts and generally helps - if you do continue to have this issue please pop through your full name, Forum username and a brief run-down of what happens when you try to initiate the payment to Forum@bankwest.com.au, so that we can have our App team investigate further.

 

Thank you!

Was this helpful? Then give it 'Kudos'!

If your question was answered, select 'Accept as Solution' to make it easier for others to find.

Reply
0 Kudos
New Member

Re: can no longer swipe account to make a payment on ios app new update 29/08/2018

Posted by khloerebekkah khloerebekkah
Message 3 of 4 1,161 Views

Thank you - that did not work so I will email those details through

Reply
0 Kudos
Moderator

Re: can no longer swipe account to make a payment on ios app new update 29/08/2018

Posted by DanaeC DanaeC
Message 4 of 4 1,160 Views

Thanks @khloerebekkah, we'll get this looked into for you and reply as soon as we have some info!

Was this helpful? Then give it 'Kudos'!

If your question was answered, select 'Accept as Solution' to make it easier for others to find.

Reply
0 Kudos
Ask a new question
Top kudoed contributors

Bankwest SWIFT code: BKWAAU6P
© 2019 Copyright Bankwest, a division of Commonwealth Bank of Australia (Bankwest) ABN 48 123 123 124 AFSL / Australian credit licence 234945. All rights reserved. To use this Website, you are required to read the Financial Services Guide (which you agree to be provided by accessing the link). Bankwest is a division of Commonwealth Bank of Australia, which is the product issuer unless otherwise stated. Rates stated are subject to change without notice. Any advice given does not take into account your objectives, financial situation or needs so please consider whether it is appropriate for you. For deposit and payment products, please ensure you read and consider the Product Disclosure Statement (which you agree to be provided through this link) before making any decision about the product(s). For lending products, lending criteria and fees and charges apply. Terms and conditions apply and are available on request.